Shipping & Returns

SHIPPING


Glow Sticks LTD offer several different methods of courier depending on how urgently your items are required.

Shipping prices depend on the size of your order, and your physical location within New Zealand. This is calculated by our website when you checkout with your items

  • Nationwide, Fastway
    Non-Rural Address: From $5.00
    Rural Address: From $9.00
    Delivery Time: North Island, 1-3 days. South Island, 2-4 days

  • Nationwide Overnight (CourierPost)
    North Island: from $9.00
    South Island: from $9.00
    Delivery Time: Overnight
    NOTE: Rural Delivery Cannot be garunteed for Next Day Delivery. Glow Sticks LTD are unable to offer Next Day services to Rural Areas.

FREE SHIPPING:
We now offer free shipping for orders over $100.00, a deal that almost none of our competitors dare to offer. Regardless of whether you are in Downtown Auckland, or the plains of Canterbury, if your order is worth $100 or more (GST inclusive) our system will choose a freight solution to be applied to your order free of charge. If you would prefer to ship with another provider, you can simply choose to ship using other methods (note: courier fees will apply if you do not choose the free freight option).


If an order is very large, we may contact you to discuss shipping cost, however our site is built to calculate shipping prices accurately for orders under $1000.00


Need a quote on shipping? The best way is to add your items to cart, then begin the checkout process. You can checkout what the shipping price will be without actually ordering the items. If your ordering more than $1000 worth of product, please e-mail us for an accurate quote: sales@glowsticksltd.co.nz



RETURNS


To make fundraising with our products even easier, Glow Sticks LTD offer a sale or return policy on all glowsticks sold.

Glow Sticks LTD will buy back glow sticks which are inside 'unopened' Tubes/Packets, and returned within 2 months of the purchase. So, if you overstock for a particular event, we'll happily refund you for returned glow sticks. Any postal/courier costs incurred by sending the glow sticks back to us is at the customers expense. Returned glow sticks will be refunded at the price which they were purchased, however if this causes a change in 'bulk prices', products price will be ammended.
For example: You have ordered 1100 5mm bracelets at the price of $0.12 each, the price for 1000+, then returned 300, dropping quantitiy purchased back to 800, the price per stick will then be increased to $0.14, the 500+ price.

If you need to return items purchased from us, please e-mail us at returns@glowsticksltd.co.nz and send the products back to:


Glowsticks LTD
Product Returns
50 Koha Road
Taupo


*Unfortunately, due to abuse of this service (people drastically over-ordering and returning up to 90% of their orders) we have now limited the maximum return size to 40% of the original order. Minimum return value is $50. Keep in mind that our Glowsticks have at least 6 months (up to 2 years in some cases) of shelf life, so you can use them at other events!

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